CEZEO Software Refund Policy

At CEZEO, we offer a free trial period for all our software, allowing customers to evaluate functionality and compatibility before making a purchase. Because our products are fully available for testing before buying, we generally do not offer unconditional refunds after a purchase is completed.

Special Case Refunds

Refunds may be considered in exceptional circumstances at our discretion. Such cases include, but are not limited to:

Technical issues that prevent the software from functioning as described, and our support team is unable to resolve them.

Accidental duplicate purchases of the same product.

Billing errors caused by our payment processing system.

Requesting a Refund

If you believe your case qualifies for a refund, please contact our customer support.

Your order details (purchase date, order number, and email used for purchase).

A detailed explanation of the issue.

Any relevant screenshots or error messages if applicable.

Refund requests must be submitted within 14 days of purchase. We will review each request on a case-by-case basis and provide a response as soon as possible.

Non-Refundable Cases

Requests based on changing your mind after purchase.

Claims that the software does not meet expectations when the free trial was available for evaluation.

Issues related to system incompatibility that could have been tested during the trial period.

By purchasing our software, you acknowledge and agree to this refund policy. We encourage all customers to take advantage of the free trial before making a final decision.

If you have any questions or concerns regarding this matter, please conact us.